Return & Refund Policy
1. Order Issues & Defects
We want you to love your purchase! Since our hats are made to order, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection. However, if your item arrives damaged, defective, or there is a printing error, we will gladly replace it.
To qualify for a replacement:
- Contact us within 7 days of receiving your order.
- Provide a clear photo of the issue.
- Send an email to support@shoplids.com with your order number and issue details.
2. Wrong Address or Unclaimed Packages
- If an incorrect shipping address is provided, the package may be returned Shop Lids. You will be responsible for reshipment costs.
- Unclaimed packages returned to Shop Lids are also subject to reshipping fees.
3. Refunds & Cancellations
- Since all hats are custom-made, we do not offer refunds or cancellations once an order is placed unless there is an issue with the product.
- If your order is lost in transit or significantly delayed, we will work with the shipping company to resolve the issue.
4. Exchanges
- We do not offer exchanges for sizing or preference. Please check the sizing guide before placing your order.
5. Contact Us
If you have any questions or concerns, reach out to us at support@shoplids.com. We’re happy to help!